For drivers using public and shared EV charging · Last updated: 25 August 2026 · Version 1.0
These terms form a contract between you and Graviti AI (“we”, “us”) when you use GravOS to locate, start, stop or pay for EV charging. By creating an account or starting a charging session you accept them. If you do not accept them, do not use the service.
Where a charging network is operated by another organisation under its own brand and contract, that organisation's terms govern your session, and these terms apply only to the parts of the service we provide to you directly.
Nothing in these terms removes rights you have under mandatory consumer protection law. If a term conflicts with a right you cannot waive, that right prevails.
We provide software that lets you find charge points, authenticate, start and stop sessions, see pricing, and pay. We do not guarantee that any particular charge point will be available, operational, compatible with your vehicle, or able to deliver a specific charging speed. Availability depends on the site host, the hardware, grid conditions and your vehicle.
Applicable prices are shown in the app or on the charge point before you start a session. Depending on the site, charges may include:
Prices vary by site, time of day and tariff, and may change. The price presented to you at the start of a session is the price that applies to that session. Amounts are inclusive or exclusive of tax as indicated at the point of sale.
If a session did not deliver the energy charged for, or you believe you were billed incorrectly, contact support@gravitienergy.ai within 60 days with the session details. We will investigate using charge point records and refund any amount incorrectly charged. Where the session took place on a partner network, resolution may depend on that operator, and we will support you with the records.
You must not: tamper with, damage, disassemble or interfere with any charge point or its software; use the service to resell electricity without our written agreement; attempt to obtain charging without paying; block access to charge points; use the service unlawfully or in a way that endangers anyone; or attempt to gain unauthorised access to our systems, probe them, or scrape them.
You may close your account at any time in the app or by contacting support; amounts already incurred remain payable. We may suspend or terminate your access where you materially breach these terms, where we reasonably suspect fraud or unsafe use, or where we are required to by law. Where practical and lawful we will give notice and an opportunity to put things right.
You remain responsible for your vehicle and property at all times. To the extent permitted by law, we are not responsible for damage to your vehicle or property except where caused by our negligence or breach. Site conditions, access, lighting and physical security are the responsibility of the site host or charge point operator.
Except as expressly stated and to the extent permitted by law, the service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, or that any charge point will be available or perform at a particular rate. Statutory warranties and consumer guarantees that cannot be excluded are unaffected.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, data or opportunity. Our total aggregate liability arising from the service in any 12-month period is limited to the greater of US$100 or the total charging fees you paid us during that period.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
We may change the service or these terms. For material changes we will give reasonable notice — by email, in the app, or both — before they take effect. Continuing to use the service after that date means you accept the change. If you do not accept it, you may close your account.
If something goes wrong, contact support@gravitienergy.ai first. Most issues are resolved quickly using our session records. If we cannot resolve a dispute informally within 30 days, either of us may pursue it through the courts.
These terms are governed by the laws of the State of California, United States, without regard to its conflict of laws rules, and the state and federal courts located in California have jurisdiction — except that, if you are a consumer resident in the UK, EEA or Switzerland, you benefit from the mandatory consumer protections of your country of residence and may bring proceedings there.
If any provision is found unenforceable, the rest remains in force. Our failure to enforce a term is not a waiver of it. You may not assign these terms without our consent; we may assign them to an affiliate or successor. These terms, together with the Driver Privacy Notice, form the entire agreement between us for the charging service.
Support: support@gravitienergy.ai
Legal notices: legal@gravitienergy.ai
Postal correspondence address available on request.