For managed charging, demand response, storage and virtual power plant participation · Last updated: 25 August 2026 · Version 1.0
These terms govern your participation in an energy program delivered through GravOS. By enrolling equipment you accept them. Where your program is offered by a utility, retailer or aggregator, their program rules and terms also apply and prevail over these terms if the two conflict.
Nothing here removes rights you have under mandatory consumer protection or utility regulation.
This is the core of the program. You authorise Graviti AI, and the program operator where applicable, to send automated control signals to your enrolled equipment — including starting, stopping, increasing, reducing or reversing power flow — for the purposes of the program, strictly within the limits described in section 5 and any limits you configure.
You confirm that you have authority to grant this permission for the equipment and the premises, and that doing so does not breach any lease, mortgage, warranty, homeowners' association rule or other agreement affecting you.
Events are called by the utility, ISO/RTO or program operator, or by the optimisation schedule. The notice period, duration, frequency, seasonal windows and any caps are set by the program, and the parameters that apply to you are stated in your enrollment confirmation. We will give you the notice the program requires and make your event history available in the app or portal.
Your performance is measured using meter data, device telemetry and the baseline methodology defined by the program. Measurement methodology, baselines and settlement are set by the utility or market operator and are not determined by us. Records are retained for audit as the program requires and are available to you on request.
Estimates of savings, incentives or performance are illustrative and depend on your tariff, usage, equipment, weather, market conditions and program rules. We do not guarantee any particular level of savings, earnings, event frequency or performance.
Programs are subject to utility, market and regulatory decisions outside our control. A program may be modified, suspended, oversubscribed or terminated. We will give you as much notice as is reasonably practicable. If a program ends, participation ends and incentives earned to that point are settled under its rules.
We operate your equipment within the manufacturer's configured limits, and we log every control action so you have an auditable record. However, your equipment warranty is a matter between you and the manufacturer or installer. We do not provide, extend or assume any equipment warranty. We recommend you confirm with your manufacturer that program participation is compatible with your warranty before enrolling.
Except as expressly stated and to the extent permitted by law, the service is provided “as is”. We do not warrant uninterrupted or error-free operation, or that every event will be delivered — network outages, equipment faults, grid conditions and manufacturer API availability can prevent participation. Statutory guarantees that cannot be excluded are unaffected.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive loss, or for lost profit, revenue, savings, incentives or data. Our total aggregate liability in any 12-month period is limited to the greater of US$100 or the incentives paid to you during that period.
Nothing limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.
Information collected through the program is handled as described in the Energy Services Privacy Notice, which forms part of these terms. Participation requires the utility data authorisation described there; revoking that authorisation may end your participation.
We may change these terms. Material changes will be notified in advance by email or in the portal. If you do not accept a change, you may withdraw from the program.
If something goes wrong, contact support@gravitienergy.ai first. If we cannot resolve a dispute informally within 30 days, either of us may pursue it through the courts.
These terms are governed by the laws of the State of California, United States, without regard to its conflict of laws rules, and the state and federal courts located in California have jurisdiction — except that, if you are a consumer resident in the UK, EEA or Switzerland, you benefit from the mandatory consumer protections of your country of residence and may bring proceedings there.
Disputes about program rules, measurement or settlement may need to be raised with the utility or program administrator. Where that is the case we will tell you and support you with the records.
Program support: support@gravitienergy.ai
Privacy: privacy@gravitienergy.ai
Legal notices: legal@gravitienergy.ai
Postal correspondence address available on request.